FrançaisPrivacy Policy
LAST UPDATE : FEBRUARY 28, 2021
1. INTRODUCTION
This Privacy Policy explains our personal data practices and the choices you make regarding its use.
FLYING DRESS LLC respects your privacy and is committed to protecting the privacy, confidentiality, and security of the personal data you provide to us or that we collect about you when you use our websites, social networking pages that we control, and software applications available on computers and mobile devices that include a link to this Privacy Policy, as well as when you provide your information over the phone through our call centers or in person (collectively the Sites). Our privacy practices may vary from country to country to reflect local customs and regulations. We recognize that we have a responsibility to protect your personal information, to keep it secure and to comply with applicable privacy and data protection laws.
You may be asked to agree to the terms of this Privacy Policy when you make a reservation, register for events or promotions, or otherwise communicate with us through the Sites or as required by law. Otherwise, your continued use of the Sites will constitute your acceptance of the terms of this Privacy Policy.
2. PERSONAL INFORMATION WE COLLECT
Personal Information You Send Us
When you use our Sites, you may voluntarily provide us with certain information about yourself or others, such as when you create an account or make a reservation. We may collect Personal Information about you or others (information that identifies you or relates to you as an identifiable individual) that you may provide via the Sites, such as:
– your name, date and place of birth, and passport and visa information;
– your mailing address; and
– your telephone number;
– your e-mail address;
– information that allows us to provide you with specialized services or fulfill special requests, such as health conditions or special diets, but we do not collect sensitive information about you, such as health information, except to reasonably enable us to provide certain services to you;
– your credit or debit card number, expiration date and security code;
– information and preferences relating to your stay or trip, such as your preferred locations/facilities, dates and number of people/children traveling with you;
– demographic information (age, gender, nationality and language preference)
Automatically Collected Information
Our websites collect statistical information about users in order to provide a welcoming and accessible website. To do this, we may keep track of how you navigate the Sites, the pages you were referred from, the times you access them and your browser type. We use this information only in aggregate form and do not link it to you personally. To evaluate the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we collect generic information about our visitors. Our web servers automatically recognize and record a visitor’s domain name, the web page from which a visitor enters our Websites, the pages a visitor views, the time a visitor spends on each page, and the visitor’s IP address. We may use anonymous tracking technologies to collect, store and sometimes keep track of information for statistical purposes or to improve our services, including for the purpose of evaluating and improving our Website. We also collect and store information automatically using cookies and similar technologies described below.
This data does not contain Personal Information. If we combine anonymized or aggregated data with Personal Information, we will treat that combined information as Personal Information in accordance with this Privacy Policy.
3. USE OF YOUR INFORMATION
We may use your Personal Information that you send to us, as well as non-personal information that we automatically collect for the purposes described in this Privacy Policy in the general course of our business and in accordance with the stated legal bases, for example, to:
– process, make and record reservations and/or purchases ;
– charge your credit card for reservations and deposits;
– contact you for confirmation or offer you services after reservations and purchases have been made or after you have registered for certain activities;
– track reservations and stays;
– send you e-mails regarding your stay;
– send you communication materials such as customer surveys or promotional offers and benefits;
– send you special offers, contests and featured products, if you choose to receive such notifications;
– respond to your requests, complaints or other messages;
4. DISCLOSURE OF YOUR INFORMATION
As an international travel company, we need to share information between different countries in order to provide our services to you in a consistent manner. Therefore, your Personal Information may be shared as often as reasonably necessary and as set forth in this Privacy Policy with:
– any entity, any agency that we manage;
– tour operators, travel agents, personal assistants, employers or spouses who have provided us with your Personal Information; and
– third parties to whom we have received your consent;
– trusted partners who process it on our behalf in accordance with our instructions and Privacy Policy and any other appropriate privacy and security measures, including;
– our marketing and advertising partners, in order to provide you with more relevant advertisements on our websites and to encourage you to return to our websites, and Cheetah Digital or MailChimp, who securely host emails and deliver our email communications as a provider. We contractually require these service providers to keep your Personal Information secure and to be authorized to use your Personal Information only for the purposes we specify.
– Third parties not affiliated with FLYING DRESS LLC if we believe in good faith that it is reasonably necessary to: (1) comply with applicable laws, regulations, legal processes or governmental requests; (2) enforce applicable terms of use, including to investigate potential violations; (3) detect, prevent or resolve any illegality, fraud, security or technical issues ; and (4) to guard against any harm to the rights, property or safety of FLYING DRESS LLC, our users or the general public where required or permitted by law; and (5) third parties to the extent necessary for the sale of all or part of our business operations or products and/or hosting that are no longer managed or owned by FLYING DRESS LLC.
5. TRANSFER OF DATA ABROAD
When you use and/or purchase our services or products, we may transfer your Personal Information to multiple countries. As a result, we may transfer and store your Personal Information :
– on our websites and servers located in Dubai, United Arab Emirates;
– in or to Dubai, United Arab Emirates, where our corporate offices are located;
– in countries where we own, operate or maintain sales offices, including Morocco
– in countries where our third-party service providers or consultants are located.
Some of these countries may not offer the same level of privacy, but we will take reasonable steps to ensure that transfers of information are made under appropriate security conditions so as to preserve your privacy.
6. EXPLANATION OF LEGAL BASIS FOR PROCESSING
The legal bases for collecting and processing your Personal Information include:
– legal compliance – if required by applicable law (e.g., police requests, fraud investigations or court orders), we may collect and process your data.
– Legitimate interest – to pursue our legitimate interests, such as providing services and products you have requested in a way that could reasonably be expected in the course of running our business and which does not materially affect your rights, liberty or interests.
7. SECURITY
We employ reasonable technical, administrative and physical measures to protect Personal Information in our system from misuse, loss or alteration. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.
We cannot ensure or monitor the security of the computers, electronic devices or electronic communication methods you use to send e-mail and transmit Personal Information to us over the Internet. It is your responsibility to ensure that the computers, electronic devices and electronic communication methods you use provide an adequate level of security to communicate with us. We are not responsible for any disclosure or interception of your Personal Information prior to its receipt by us.
8. WITHDRAWAL OF YOUR CONSENT
You are under no obligation to provide us with your Personal Information. However, if you choose not to provide certain Personal Information that we request and/or require or to consent to its use and disclosure, you will still be able to visit our Sites, but you may not have access to certain options, products or services and, in some cases, we may not be able to process your reservation.
You have the right to ask us to stop using your information for our direct marketing activities. Please send your written request with your name and contact information to the address listed below in contact us. We will respond to your request within 30 days of receiving your letter or sooner if required by law.
THIRD PARTY LINKS
We may allow third parties to link to our Sites or post a link to their site on ours. We do not endorse these sites and are not responsible for their privacy practices or those of other sites. We are not responsible for the activities conducted or information contained on third party websites.
9. CHILDREN’S PRIVACY
We do not knowingly collect Personal Information about children under the age of 13, although we may collect Personal Information about a child as part of the process of participating in activities on the Websites, but always with the consent of a parent or guardian.
10. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Whenever we collect or process your Personal Information, we retain it only as long as necessary for the purposes for which it was collected, for active legal proceedings, for an identifiable and continuing business purpose (such as record keeping) and as permitted by applicable law.
If there is not sufficient justification for retaining such Personal Information, it will be securely deleted, disposed of, blocked and/or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable manner for statistical analysis and business planning.
11. CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy without notice. We may use customer information for new and unanticipated purposes not previously disclosed in our Privacy Policy at any time. If our information practices change in the future, we will post the changes to the Privacy Policy on our Sites to notify you and give you the opportunity to opt out of these new uses. Any revised Privacy Policy will apply only to Personal Information or Non-Personal Information collected or modified after the effective date of such revised policy.
12. HOW TO CONTACT US
Your primary rights under the European Union’s General Data Protection Regulation are: (a) right of access; (b) right to correction; (c) right to erasure; (d) right to restrict processing; (e) right to object to processing; (f) right to data portability; (g) right to complain to a supervisory authority; and (h) right to withdraw your consent. You may exercise these rights in relation to your Personal Information by contacting our Data Protection Officer. You may also contact the Data Protection Officer with any questions or complaints regarding this Privacy Policy or a privacy issue. Please contact him/her by e-mail at contact@flyingdressdubai.com
And please provide us with your full name, address, telephone number, and a copy of a form of identification (e.g., ID card or passport) so that we can verify your identity and whether we have any Personal Information about you or contact you to obtain any additional information.
You may also address your complaint/question to the applicable data protection authority.
13. COOKIE POLICY
We use cookies to enhance your experience on our websites and to recommend content that may be of interest to you. You can read more below about what cookies are, what cookies we use and how to disable them.
You can indicate your acceptance of our use of cookies in accordance with this Privacy Policy by clicking OK on the appropriate portion of the banner that appears on the Websites or by continuing to use the Websites after the banner appears. However, please note that if you do not click OK, but continue to browse the Websites, you will be deemed to have accepted our use of cookies (and the purpose for which we use them) in accordance with this Privacy Policy.
What are cookies?
A cookie is a text file containing a small amount of information that is placed on your device when you visit a website. The text file is then sent back to our server whenever your browser requests a page from the server. This allows us to operate the websites more efficiently and to load the websites in a way that reflects your personal preferences, based on your previous browsing sessions on the websites, as well as keywords we may collect from the URLs of other web pages from which you have accessed the websites.
What cookies do we use?
When you visit the Websites, the following types of cookies may be downloaded to your device:
Analytics and performance cookies
We may use analytics service providers to analyze traffic on the Websites. Analytics service providers generate statistical and other information about the use of the websites using cookies. They allow us to recognize and count the number of visitors and to see how often visitors return to the Websites, how long they stay on the Websites, and how they navigate our Websites while using them. This helps us improve the way our websites work, for example, by helping users easily find what they are looking for. The information generated about the websites may be used to create reports about the use of the websites and the analytics service provider will store this information.
Advertising or targeting cookies
These cookies record your visit to the Websites, the pages you visit and the links you follow to other websites. We will use this information to try to make our websites and other sites you visit more relevant to your interests. We may also share this information for this purpose with other entities, such as other carefully selected companies. We work with technology partners to support our websites and to provide you with relevant information about the websites’ products and services and about affiliated sites or sites belonging to the advertising networks with which we work. We may use cookies on our websites to help us place relevant advertisements on third-party websites when you visit those sites. If you do not agree to this, please see the section of this policy entitled “How to Disable Cookies” below.
Operational Cookies
We may use operational cookies that allow us to record the choices you have made on the Websites in order to provide you with an enhanced user experience by offering you content tailored to your interests.
Strictly necessary cookies
These are cookies that are necessary for the administration and operation of our websites. Some of the cookies we use are necessary for the proper functioning of our websites and allow you to browse and use their features.
Third party cookies
Given FLYING DRESS LLC’s presence on various social networks, we try to make it as easy as possible to share content and determine the popularity of content on these various networks. We add buttons to make it easy for people to share content on these networks. We also use Facebook to power some of the online discussion features on the websites. The fact that we include these social plug-ins gives these sites the ability to use their own cookies. They cannot read the cookies we set from our websites and we cannot read the cookies they set, although they allow them to perform the same types of traffic measurement on the rest of the websites, as well as to know whether you are logged in to their site. For example, if you are logged into Facebook and want to chat via the chat widget, you can do so directly without having to log in again. We never know if you are logged in or not, since you are communicating directly with Facebook via their plug-ins on our websites. Other sites and services (including, for example, ad networks, external service providers such as web traffic analysis services and content recommendation engines) may also use cookies over which we have no control. These cookies are likely to be analytics/performance or targeting cookies.
As of May 10, 2018, here are some of the tracking technologies and cookies we
How do I disable cookies?
If you do not wish to set cookies or do not agree to our use of cookies, you can change the settings on your web browser to refuse them. For more information, visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please note that if you instruct your browser to reject cookies, you may not be able to use all the features on our websites.